What personal data we collect and why we collect it

Personal data you give to us may be via contacting us online, via social media, via telephone, via registration forms, via promotions, during problem reporting or via searches for products or services we offer. The data you give to us may include you name, contact information, address, financial information and photographs. By definition, we use personal data as a term which could identify you, or is capable of identifying you as an individual.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

This privacy policy also applies to any media posted on our social media profiles.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. 

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website. By visiting these websites, the privacy policy of those websites applies and not our own.


Anonymous data may be collected for marketing and statistical purposes. Data collected for these purposes will not be able to identify you as an individual and will therefore not be classed as personal information under our definition.

Why we collect the data we do

We collect data to provide our services to you and complete applications and contracts, to communicate with you regarding the provision of our services, to inform you of any services changes or promotions which may apply to you, to administer operations of the residence including surveys, to comply with legislation and health and safety regulations, to process payments due and to recover unpaid amounts due, for purposes of preventing or detecting crime or unlawful behaviour and preventing damage to our building and to send marketing information to you where we have your consent to do so.

Who we share your data with

Data collected may be shared with third parties for the following reasons:

Data will be shared with any third party company acting as a management agent of our accommodation on behalf of St Andrews Place Management (Liverpool) Ltd. This data will be subject to both parties privacy policies

If the business is sold or transferred to another company, all relevant data we hold will also be transfered

For the purposes of contracts via our third party tenancy service

For the purposes of law enforcement or legal obligations, or in a capacity required to protect the rights or property of the company or it’s customers

For licencing, tax, legal or regulatory reasons data will be shared with the local authority

When maintenance services are required by third parties, data may be shared in order to provide this service

For the purposes of completing contracts, via our third party tenancy sign service

Data will be shared with a guarantor when relevant, as detailed in tenancy agreements

How long we retain your data and how

The period that data is retained depends upon the purpose that the data was collected for.

Data collected via promotions etc will be retained for a period of one year. All data relating to tenancies will be kept for the duration of the tenancy, in digital and paper format, and for a period of 5 years thereafter in paper format. Data shared with third parties will be retained according to the third parties own privacy policy.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

You have a right to request access the data we hold about you, you also have a right to request that we do not use your data for marketing purposes at any time. You can request that any data we hold about you be removed, though any data we hold which is subject to retention for legal or statutory requirements will be retained for the period specific to the information.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Data you give to us is via a secure server. All data retained via digital files is subject to encryption and data stores in hard copy are locked away securely. Data received by us from a third party will be subject to the third parties privacy policy and will be retained by us via our own policies.

Up to date antivirus programmes are also used to protect data, although we will endeavour to protect data securely via encryption and secure storage, no digital data can be confirmed as 100% safe. For this reason, data sent digitally is sent at your own risk. We recommend you check the privacy policy of each website where you may send personal data.

Any complaints regarding how we collect or store your data should be sent to [email protected] and if your complaint is not resolved, you may lodge your complaint with the Information Commissioner’s Office.

Visitor comments may be checked through an automated spam detection service.