What personal data we collect and why we collect it
Personal data you give to us may be via contacting us online, via social media, via telephone, via registration forms, via promotions, during problem reporting or via searches for products or services we offer. The data you give to us may include you name, contact information, address, financial information and photographs. By definition, we use personal data as a term which could identify you, or is capable of identifying you as an individual.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Anonymous data may be collected for marketing and statistical purposes. Data collected for these purposes will not be able to identify you as an individual and will therefore not be classed as personal information under our definition.
Why we collect the data we do
We collect data to provide our services to you and complete applications and contracts, to communicate with you regarding the provision of our services, to inform you of any services changes or promotions which may apply to you, to administer operations of the residence including surveys, to comply with legislation and health and safety regulations, to process payments due and to recover unpaid amounts due, for purposes of preventing or detecting crime or unlawful behaviour and preventing damage to our building and to send marketing information to you where we have your consent to do so.
Who we share your data with
Data collected may be shared with third parties for the following reasons:
Data will be shared with any third party company acting as a management agent of our accommodation on behalf of St Andrews Place Management (Liverpool) Ltd. This data will be subject to both parties privacy policies
If the business is sold or transferred to another company, all relevant data we hold will also be transfered
For the purposes of contracts via our third party tenancy service
For the purposes of law enforcement or legal obligations, or in a capacity required to protect the rights or property of the company or it’s customers
For licencing, tax, legal or regulatory reasons data will be shared with the local authority
When maintenance services are required by third parties, data may be shared in order to provide this service
For the purposes of completing contracts, via our third party tenancy sign service
Data will be shared with a guarantor when relevant, as detailed in tenancy agreements
How long we retain your data and how
The period that data is retained depends upon the purpose that the data was collected for.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
You have a right to request access the data we hold about you, you also have a right to request that we do not use your data for marketing purposes at any time. You can request that any data we hold about you be removed, though any data we hold which is subject to retention for legal or statutory requirements will be retained for the period specific to the information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Any complaints regarding how we collect or store your data should be sent to [email protected] and if your complaint is not resolved, you may lodge your complaint with the Information Commissioner’s Office.
Visitor comments may be checked through an automated spam detection service.